ABOUT US

• About The Rug Market
• Showrooms
• Catalog Request
• Terms & Conditions
• Policies & Procedures
• Merchandise Return Policy
• How to Care For The Rug

ABOUT THE RUG MARKET

 
The Rug Market America is a stylish and innovative company located in Los Angeles, California. The Rug Market entered the home accessory market in 1986 with a line of highly decorative handmade rugs for every room in the home. The key to The Rug Market's success has been to present a designer fashion forward look within a medium price range. Leadership in the industry is maintained by concentrating on a philosophy dedicated to design, creativity, service, and quality.

DESIGN
Our vision for design allows us to set the standard in the industry. We strive to produce designs that are trend setting, fresh, bright, innovative and unique.

CREATIVITY
While our creativity is most apparent in our designs, It's the imaginative ideas of The Rug Market staff that allow us to continually develop innovative trends.

SERVICE
Service is helping others to achieve success. By providing excellent service we are helping to build our own success as well as that of our customers.

QUALITY
The quality is evident in our entire production line. We strive for perfection and focus on the details.

SHOWROOMS

CATALOG REQUEST

• Please fill out our online Catalog Request Form

TERMS & CONDITIONS

ORDERING
The Rug Market welcomes new accounts for Retailers and Designers nationwide. To open an account, please provide the following information:
. Copy of latest Resale License
. Contact Information: Billing and Mailing Address, Telephone, Fax Number and E-mail
. Credit Reference and Bank if applying for Net30 terms
The minimum opening order is $400.00. Minimum re-order is $150.00. An order under the minimum is subject to a $20.00 service fee. Orders may be placed via:
. PHONE : (800) 422-4354
. FAX : (323) 930-0404
. REP : Contact your Local Sales Representative (Visit www.therugmarket.com to find a Rep near you)
 
SPECIAL ORDERS
The Rug Market offers the option to produce Special Order for Custom Size rugs. Special Orders require a 100% Prepayment - Credit Card (Visa, MasterCard or AmEx) or Check and are non-cancelable. No return or exchange unless damaged. Please allow 14-16 weeks production lead time upon receipt of 100% prepayment or clearing of check. Custom Size must be at least 4.7x7.7 in size for Kids rugs and 5x8 for all other divisions and at least 6' in diameter for Round shapes. All other shapes and sizes including Runners cannot be Special Ordered.
 
DIRECT IMPORT AND PRIVATE LABEL
Having a 20 year head start in the Rug Distribution and Manufacturing industry, we have sourced out and established excellent relationships with highly reliable and first rate designers, weavers and factories world wide. Moreover, with hands on quality control, we supply the highest quality merchandise for full customer satisfaction.
We provide complete step-by-step support from determining the best Wholesale Cost and Retail Price to achieve a given target price point to delivering merchandise at the Distribution center at a desired target date.
We also offer in-house design assistance from developing concepts to manufacturing them into high quality rugs with competitive pricing
For more details, please E-mail info@therugmarket.com.

PAYMENT AND TERMS
Opening orders must be pre-paid, unless applying for credit. If applying for Net 30 terms, please allow 3 weeks for Credit Application processing. We accept Visa, MasterCard and American Express.
Download a Credit Application Form
 
SHIPPING
F.O.B. Los Angeles, CA, Warehouse. Orders for in-stock items are usually shipped within 2 - 3 business days via UPS and/or FedEx Ground unless otherwise specified. The Rug Market will add an estimated 17% (or higher for special/custom size rugs) onto all orders for freight charges and will accommodate drop ship orders for a $15 fee. We will accommodate specific ship dates to the best of our ability as our schedule permits. Please indicate a "must have by ship date" at time of order placement

POLICIES & PROCEDURES

CUSTOMER SERVICE POLICY
The Rug Market takes pride in guaranteeing your satisfaction. If you have any questions about your order or our products, call (800) 422-4354, Monday to Friday, 8:00 a.m. – 5:00 p.m. PST.
 
MATERIALS
Mills from all over the world provide The Rug Market product. From shipment to shipment, color, size, texture and appearance may vary slightly.
 
PRICE LIST
All prices are at Wholesale cost and are subject to change without prior notice. Any item not listed in the price list is discontinued. Call (800) 422-4354, Monday to Friday, 8:00 a.m. – 5:00 p.m. PST to receive our current price list.

MERCHANDISE RETURN POLICY

RETURNS
Our Customer Service Department must approve any return. Returns may only be made within 30 days from receipt of merchandise. A Return Authorization number (RA#) is required for all returns. A 25% restocking fee applies to all returned merchandise. All returns are subject to inspection before a credit may be issued.
 
DAMAGES AND FREIGHT CLAIM
Our liability is limited to the value of the product. All orders are guaranteed to your satisfaction. This includes every item arriving in good condition. The carriers receive all shipments in good condition and accept full responsibility for delivering the merchandise to you as they have approved the shipping and packing methods used by The Rug Market. Upon arrival, please inspect your shipment thoroughly for both damage and shortage. Please note any damage/shortage on the bill of lading before you sign for receipt of the shipment. Any concealed or obvious damage and/or shortage must be reported to our Customer Service Department no later than 5 days after receipt. Once reported, we will provide you with additional instructions as to how the situation may be rectified.