ABOUT US

• About The Rug Market
• Showrooms
• Catalog Request
• Terms & Conditions
• Policies & Procedures
• Merchandise Return Policy
• How to Care For The Rug

MERCHANDISE RETURN POLICY

RETURNS
Our Customer Service Department must approve any return. Returns may only be made within 30 days from receipt of merchandise. A Return Authorization number (RA#) is required for all returns. A 25% restocking fee applies to all returned merchandise. All returns are subject to inspection before a credit may be issued.
 
DAMAGES AND FREIGHT CLAIM
Our liability is limited to the value of the product. All orders are guaranteed to your satisfaction. This includes every item arriving in good condition. The carriers receive all shipments in good condition and accept full responsibility for delivering the merchandise to you as they have approved the shipping and packing methods used by The Rug Market. Upon arrival, please inspect your shipment thoroughly for both damage and shortage. Please note any damage/shortage on the bill of lading before you sign for receipt of the shipment. Any concealed or obvious damage and/or shortage must be reported to our Customer Service Department no later than 5 days after receipt. Once reported, we will provide you with additional instructions as to how the situation may be rectified.