ABOUT US

• About The Rug Market
• Showrooms
• Catalog Request
• Terms & Conditions
• Policies & Procedures
• Merchandise Return Policy
• How to Care For The Rug

TERMS & CONDITIONS

ORDERING
The Rug Market welcomes new accounts for Retailers and Designers nationwide. To open an account, please provide the following information:
. Copy of latest Resale License
. Contact Information: Billing and Mailing Address, Telephone, Fax Number and E-mail
. Credit Reference and Bank if applying for Net30 terms
The minimum opening order is $750.00. Minimum re-order is $150.00. An order under the minimum is subject to a $20.00 service fee. Orders may be placed via:
. PHONE : (800) 422-4354
. FAX : (323) 930-9966
. REP : Contact your Local Sales Representative (Visit www.therugmarket.com to find a Rep near you)
 
SPECIAL ORDERS
The Rug Market offers the option to produce Special Order for Custom Size rugs. Special Orders require a 100% Prepayment - Credit Card (Visa, MasterCard or AmEx) or Check and are non-cancelable. No return or exchange unless damaged. Please allow 14-16 weeks production lead time upon receipt of 100% prepayment or clearing of check. Custom Size must be at least 4.7x7.7 in size for Kids rugs and 5x8 for all other divisions and at least 6' in diameter for Round shapes. All other shapes and sizes including Runners cannot be Special Ordered.
 
DIRECT IMPORT AND PRIVATE LABEL
Having a 20 year head start in the Rug Distribution and Manufacturing industry, we have sourced out and established excellent relationships with highly reliable and first rate designers, weavers and factories world wide. Moreover, with hands on quality control, we supply the highest quality merchandise for full customer satisfaction.
We provide complete step-by-step support from determining the best Wholesale Cost and Retail Price to achieve a given target price point to delivering merchandise at the Distribution center at a desired target date.
We also offer in-house design assistance from developing concepts to manufacturing them into high quality rugs with competitive pricing
For more details, please E-mail info@therugmarket.com.

PAYMENT AND TERMS
Opening orders must be pre-paid, unless applying for credit. If applying for Net 30 terms, please allow 3 weeks for Credit Application processing. We accept Visa, MasterCard and American Express and C.O.D. Download a Credit Application Form.
 
SHIPPING
F.O.B. Los Angeles, CA, Warehouse. Orders for in-stock items are usually shipped within 2 - 3 business days via UPS and/or FedEx Ground unless otherwise specified. The Rug Market will add an estimated 17% (or higher for special/custom size rugs) onto all orders for freight charges and will accommodate drop ship orders for a $15 fee. We will accommodate specific ship dates to the best of our ability as our schedule permits. Please indicate a "must have by ship date" at time of order placement